Front Office / Guest Service Agent

Are you passionate about delivering exceptional guest experiences in the heart of Bali? We are seeking a dynamic and customer-focused Front Office / Guest Service Agent to join our team in Badung. This role is perfect for individuals who thrive in a fast-paced hospitality environment, where every interaction with guests sets the tone for their stay.

At Private Advertiser, we pride ourselves on creating memorable experiences for our guests. Located in the vibrant city of Badung, you'll be at the forefront of welcoming and assisting travelers from around the world. This is your chance to make a lasting impression and contribute to our reputation as a premier hospitality service.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and friendly welcome.
• Handle check-in and check-out procedures efficiently and accurately.
• Provide information about local attractions, dining options, and other services available in Badung.
• Manage guest inquiries and resolve issues promptly and professionally.
• Coordinate with housekeeping and other departments to ensure smooth guest experiences.
• Maintain accurate records of guest information and transactions using our property management system (PMS).
• Promote our services and special offers to guests during their stay.
• Ensure compliance with hotel policies and procedures, and maintain a clean and organized front desk area.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in front office or guest service roles in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Fluent in English and Bahasa Indonesia, both spoken and written.
• Basic computer skills, including proficiency in Microsoft Office and our property management system (PMS).
• Ability to work well under pressure and in a fast-paced environment.
• Customer service certification (preferred but not required).
• Enthusiasm for travel and a passion for creating memorable guest experiences.

🛠️ Keahlian

Lowongan Terkait