Administrative Return Service Coordinator

Join PT Sinar Terang Mentari as an Administrative Return Service Coordinator and play a pivotal role in ensuring seamless operational efficiency at our service center in Denpasar, Bali. This position is ideal for detail-oriented professionals who thrive in dynamic environments and are passionate about delivering exceptional customer service. As part of our team, you will be responsible for managing the return process, from initial receipt to final resolution, ensuring that every item is handled with care and efficiency.

PT Sinar Terang Mentari is a trusted name in the logistics and supply chain industry, known for our commitment to excellence and customer satisfaction. With a strong focus on innovation and continuous improvement, we provide a supportive and collaborative work environment where your contributions are valued and recognized. In this role, you will have the opportunity to work with cutting-edge tools and software, including our proprietary system for tracking and managing return items, as well as industry-standard tools like Microsoft Office and CRM systems.

📋 Tanggung Jawab Pekerjaan

• Manage the entire return process, from initial receipt to final resolution, ensuring timely and accurate handling of returned items.
• Coordinate with internal teams and external partners to resolve return issues and ensure customer satisfaction.
• Utilize our proprietary return management system to track and monitor the status of returned items.
• Maintain accurate and up-to-date records of all return transactions using Microsoft Office Suite.
• Collaborate with the customer service team to address customer inquiries and concerns related to returns.
• Identify and implement process improvements to enhance the efficiency and effectiveness of the return service.
• Ensure compliance with company policies and procedures related to returns and customer service.
• Provide exceptional customer service by communicating clearly and professionally with customers and internal stakeholders.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in administrative or customer service roles, preferably in a logistics or supply chain environment.
• Proven experience in managing return processes and resolving customer issues.
• Strong knowledge of Microsoft Office Suite, particularly Excel and Outlook.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Detail-oriented with a strong focus on accuracy and quality.
• Familiarity with CRM systems and customer service software is a plus.
• Ability to work in a fast-paced, dynamic environment with the ability to prioritize tasks and meet deadlines.

🛠️ Keahlian

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